Shipping Policy

Last updated: September 10, 2026

This policy explains fulfillment, shipping costs, delivery estimates, tracking, and how to report a delivery problem. All ARYSEA™ purchases are sales made by BigSkyDeals LLC, the sole store operator, seller, billing entity, and merchant of record for your order.

Read this policy together with our Returns, Claims & Customer Care Policy, Billing & Payment Policy, Privacy Policy, and Terms & Conditions. Nothing in this policy removes rights or remedies that cannot be waived under applicable law.

1. Fulfillment and Shipping Area

ARYSEA™ uses a third-party fulfillment and dropshipping model. U.S.-based suppliers, warehouses, or fulfillment partners may ship products directly to you on behalf of BigSkyDeals LLC. Our standard supplier fulfillment route ships from Chatsworth, California, using UPS Ground unless another available shipping method is selected and confirmed for the order.

We currently ship within the United States. Availability depends on the product, destination, and carrier service. Some U.S. territories, military addresses, P.O. Boxes, freight forwarders, remote locations, and restricted addresses may not be serviceable. Contact us before ordering if you are unsure whether we can deliver to your address.

Items from one order may arrive in separate packages. BigSkyDeals LLC remains your seller and customer-support contact for every shipment. Using a supplier or carrier does not transfer our customer-facing responsibilities to that provider.

2. Processing and Dispatch

We aim to have complete, in-stock orders dispatched on the same business day or the next business day. This is a dispatch target, not a guaranteed delivery date. Orders received on weekends or holidays are normally processed on the next business day. Business days for order processing are Monday through Friday, excluding applicable public holidays.

Inventory availability, payment or address review, warehouse operations, and order volume can affect dispatch. If we cannot meet the stated shipping timeframe, we will notify you and provide the options described in the Delays and Backorders section below.

An item in your cart is not a reservation of stock. Supplier inventory information may not update in real time, and availability can change before an order is allocated for fulfillment.

3. Shipping Methods and Delivery Estimates

UPS Ground is the standard shipping method for our standard supplier fulfillment route. UPS describes Ground transit as generally 1–5 business days, depending on the route and destination. This is carrier transit time after handoff, separate from order processing. It is an estimate, not a guaranteed arrival date for every ARYSEA™ order.

See UPS domestic shipping service information for the carrier's general service description. The estimate for a specific shipment depends on the actual origin, destination, shipping method, and carrier conditions. Weather, holidays, or service disruptions may affect transit.

Any alternative or expedited service must be available for your order and confirmed before shipment. Contact us before ordering if you need delivery by a particular date. Paying for a faster carrier service does not by itself eliminate order processing time.

4. Shipping Charges and Free-Shipping Offers

Shipping charges for your order are displayed at checkout before payment. Charges depend on the destination, service, and shipment details. Review the shipping charge, applicable taxes, discounts, and final total before completing your purchase. Amounts are shown in U.S. dollars (USD), unless clearly stated otherwise.

Our advertised free-shipping offer for orders of USD 75 or more applies under the conditions displayed with that offer. Any destination, product, or service exclusions must be clearly disclosed before purchase, and the applicable shipping discount is shown at checkout. Expedited shipping is included only when the offer expressly says so.

If an order is split into multiple shipments for fulfillment reasons, we will not add shipping charges beyond the amount agreed at checkout without your agreement. Any optional shipping protection or other additional service must be clearly identified and priced before you agree to it. Contact us if a displayed shipping offer does not appear to have been applied correctly.

5. Delays, Backorders, and Unavailable Items

If an item is unavailable or cannot ship within the stated timeframe, we will notify you, explain the delay, and provide a revised shipping estimate when available. You may choose to accept the revised timeframe or cancel the unshipped item for a refund. We will not keep an unshipped order open indefinitely without the consent required by applicable law.

If BigSkyDeals LLC cancels an order or cannot supply an item, we will void any uncaptured payment authorization or refund the amount collected for the cancelled, unfulfilled portion, including applicable taxes and shipping charges attributable to that portion. If the entire order is cancelled before fulfillment, the full amount collected will be refunded.

Where the U.S. Mail, Internet, or Telephone Order Merchandise Rule requires a refund for a cancelled, unshipped order, we will make the required refund within seven working days after cancellation for payments covered by that deadline. Other refunds are handled without undue delay and within any applicable legal deadline. Your bank's posting time is separate from our refund processing. See our Billing & Payment Policy.

6. Address Accuracy and Changes

Provide a complete, accurate delivery address, including any apartment or unit number, ZIP code, and relevant delivery information. If you notice an error, contact us immediately. An address change or carrier intercept may not be possible once processing or shipment has begun.

For problems caused by an incorrect or incomplete address you supplied, we will review the circumstances and explain any reasonable, applicable correction or redelivery charges. Any additional service requiring your payment will be confirmed before it is arranged. Costs resulting from an error by BigSkyDeals LLC or its fulfillment provider will not be passed on to you.

7. Packaging and Discretion

Whenever reasonably possible, orders are shipped in plain or neutral outer packaging without explicit product descriptions or adult-oriented branding. A label may identify ARYSEA™, BigSkyDeals LLC, a neutral sender, or the fulfillment provider's shipping or return address.

Complete anonymity cannot be guaranteed. Carrier labels, required documentation, warehouse procedures, and payment records may contain identifying information. See our Billing & Payment Policy for information about names appearing on payment statements.

8. Tracking and Shipment Confirmation

Tracking information is provided when available from the carrier or fulfillment partner, through email, order updates, or your customer account where supported. Split shipments may have separate tracking numbers.

Creating a shipping label does not necessarily mean the carrier has received the package. Allow for carrier scans to update. Contact us if tracking indicates an unusual delay, address issue, delivery exception, or another problem. We will help review the shipment's status.

9. Shipping Damage, Shortages, and Delivery Claims

Inspect your delivery promptly. Please report shipping damage or shortages to ARYSEA™ within 48 hours of receipt so we can coordinate with our fulfillment partner within its reporting period. If a carton arrives opened, re-taped, or visibly damaged, notify us and the carrier immediately. Keep the cartons and packing materials for inspection where safe and reasonably possible.

Report incorrect items, defects, or other problems as soon as they are discovered. The 48-hour reporting request is not an automatic cutoff for rights required by applicable law. Later reports, concealed damage, and defects discovered later are reviewed in light of the circumstances, available evidence, applicable warranties, and law.

To help us investigate, provide the following where reasonably available:

• your order number and tracking number;
• an itemized list of affected products and quantities;
• a description of the problem and when it was noticed;
• photos of the shipping box, label, packaging, and affected items; and
• any relevant delivery information or carrier communications.

Tell us if requested evidence or packaging is unavailable so we can consider alternatives. Do not send intimate images or photographs of a product in contact with your body. Detailed return and claim procedures are available in our Returns, Claims & Customer Care Policy.

10. Lost Shipments and Packages Marked Delivered

If tracking says delivered but you cannot locate the package, check the delivery area, household members, reception or mailroom, parcel lockers, and available carrier details. Contact us promptly if the package remains missing.

We may review tracking scans, photographs, signatures, or other carrier records and assist with a trace or claim. A delivered tracking status is part of the evidence; it does not automatically settle every claim. A replacement or refund depends on the evidence, circumstances, and applicable law.

Carrier liability or insurance coverage depends on the shipment and service. A carrier investigation, insurance decision, or supplier credit decision does not override remedies or deadlines required by applicable law. BigSkyDeals LLC remains responsible to you as the seller.

11. Refused or Returned Shipments and Charges

Contact us before refusing delivery or returning a package to the sender. An unauthorized refusal may result in a restocking charge of 20% of the affected merchandise subtotal, excluding tax and shipping, plus actual applicable shipping and handling costs, only where these charges were clearly disclosed before purchase and are permitted by law. If you request reshipment, we will confirm any additional shipping cost before arranging it.

No restocking charge applies merely because an item is defective or because you exercise a right required by applicable law. Return or redelivery charges will not be imposed on you for a verified error by BigSkyDeals LLC or its fulfillment provider. A supplier's charge to BigSkyDeals LLC does not automatically become a charge to you.

Returned shipments and undeliverable packages are reviewed before an appropriate refund or reshipment is arranged, unless applicable law requires another process. We will explain any proposed charge and its basis. A return charge will not be applied twice for the same reason, and newly introduced charges are not applied retroactively. Ineligibility for resale does not by itself remove a valid refund right.

12. Return Authorization

Do not send an item to ARYSEA™, BigSkyDeals LLC, or a supplier without written return authorization. If a return is approved, we will provide an RMA number, the correct address, packaging instructions, and a deadline. Mark the RMA number clearly on each package as instructed.

Return authorizations expire 30 days after issuance. This is the validity period of an approved authorization, not a 30-day right to return any purchase or a refund processing period. Contact us if an RMA expires before you return the item. Rights required by applicable law remain unaffected. Return eligibility, packaging requirements, and any permitted restocking deduction are explained in our Returns, Claims & Customer Care Policy.

13. Cancellation Requests

Contact us immediately if you want to cancel an order. Cancellation may be possible before processing or submission to a supplier or warehouse, but we cannot guarantee that an order can be stopped once processing has begun. If cancellation is accepted, the relevant authorization will be voided or the captured payment refunded as appropriate. Orders already shipped are subject to the applicable delivery and return policies. Rights required by applicable law remain unaffected.

14. Support and Disputes

This is our business address, not an automatic return address. We aim to respond within 1–2 business days, excluding U.S. public holidays. Submit delivery claims promptly even outside support hours; the date you send your report is separate from the date we respond.

Include your order number, the email used for the order, tracking details if available, and a description of the issue. Never email full card numbers, card security codes, passwords, identity documents, or bank credentials.

Contacting us first is encouraged, but is not a condition for contacting your bank, payment provider, or regulator or exercising a dispute, chargeback, refund, or statutory right. Relevant order, payment, delivery, and customer-communication records may be supplied to the appropriate payment provider or financial institution when responding to a dispute, in accordance with our Privacy Policy and applicable law.

15. Policy Updates

Review this policy before ordering. The version in effect when an order was placed applies to that order, subject to applicable law. Later changes do not remove rights or remedies that already apply to your purchase.