Last updated: August 5, 2026
ARYSEA™ is committed to providing a secure, discreet, reliable, and customer-focused shipping experience. Because we offer intimate-wellness, personal-care, and hygiene-sensitive products, shipping, delivery, and claims are handled with attention to customer privacy, product integrity, fulfillment requirements, carrier procedures, and payment-provider expectations.
All products purchased through ARYSEA™ are sold by BigSkyDeals LLC. BigSkyDeals LLC is the sole store operator, seller, merchant of record, billing entity, and party responsible for customer orders and shipping-related customer support.
This Shipping Policy should be read together with our Returns, Claims & Customer Care Policy, Billing & Payment Policy, Privacy Policy, and Terms & Conditions.
ARYSEA™ operates using a third-party fulfillment and dropshipping model. Products sold by BigSkyDeals LLC may be shipped directly from approved U.S.-based suppliers, warehouses, or fulfillment partners to the customer on behalf of BigSkyDeals LLC.
This fulfillment model helps us maintain product availability, coordinate efficient order processing, and provide discreet delivery within the United States. Depending on product availability, warehouse location, carrier routing, and supplier operations, items from the same order may be shipped separately.
BigSkyDeals LLC remains the seller and primary point of contact for order questions, shipping issues, delivery claims, billing questions, returns, refunds, and customer-care requests. Customers should contact ARYSEA™ directly rather than contacting a supplier, warehouse, fulfillment provider, carrier contractor, or payment-service provider unless instructed otherwise by us.
Processing times apply to business days only and do not include carrier transit time. Same-day processing or shipping is not guaranteed and may be affected by inventory availability, order volume, supplier processing, payment authorization, fraud review, address verification, warehouse operations, weekends, holidays, weather, carrier delays, or other operational factors.
Some orders may be delayed, held, cancelled, refunded, or refused if required by fraud-prevention controls, payment-provider requirements, card-network standards, supplier restrictions, shipping limitations, age-related controls, sanctions screening, address verification, or applicable law.
ARYSEA™ currently ships within the United States only, unless otherwise stated on a product page or during checkout.
Shipping may not be available to every U.S. territory, military address, freight forwarder, P.O. Box, remote location, restricted delivery address, or carrier-excluded destination. If an address cannot be serviced, BigSkyDeals LLC may contact the customer, request an alternative address, cancel the affected order, or issue an appropriate refund before shipment.
Certain products may be subject to additional shipping restrictions based on product type, supplier rules, carrier rules, warehouse availability, state or local restrictions, payment-provider requirements, or reasonable operational and risk controls.
Customers are responsible for providing a complete, accurate, current, and deliverable shipping address at checkout. Please review the recipient name, street address, apartment or unit number, city, state, ZIP code, phone number, and email address before submitting an order.
BigSkyDeals LLC may be unable to provide a refund or replacement for delivery problems caused by an incorrect, incomplete, outdated, restricted, or undeliverable address supplied by the customer, except where otherwise required by applicable law.
If an address correction, carrier intercept, reshipment, or additional delivery attempt is possible, the customer may be responsible for reasonable additional shipping, carrier, handling, supplier, or fulfillment costs resulting from the incorrect or incomplete address.
Customer privacy and discretion are important to ARYSEA™. Whenever reasonably possible, orders are shipped using plain or neutral outer packaging.
Although we make reasonable efforts to provide discreet delivery, complete anonymity cannot be guaranteed. Carrier systems, delivery records, warehouse procedures, shipping labels, required documents, payment records, and legal or regulatory requirements may limit the level of discretion available.
A customer’s discomfort with the product category, package arrival, sender information, or a correctly disclosed billing descriptor does not by itself establish that an authorized and properly fulfilled order qualifies for cancellation, return, refund, or replacement. This does not limit any rights available under applicable law or a customer’s payment-card agreement.
For billing descriptor information, please review our Billing & Payment Policy.
The creation of a shipping label or tracking number does not always mean that the carrier has physically received or scanned the package. Carrier scans may be delayed during weekends, holidays, severe weather, peak shipping periods, or high-volume fulfillment windows.
Customers should monitor tracking updates and contact ARYSEA™ promptly if tracking information indicates an unusual delay, address problem, delivery exception, or other issue.
Delivery dates and transit times are estimates unless expressly guaranteed in writing. Actual delivery time depends on the carrier, warehouse location, destination, shipping method, weather, holidays, supplier processing, payment review, address verification, and carrier-network conditions.
A carrier delay does not automatically entitle a customer to cancellation, replacement, or refund. BigSkyDeals LLC will review delayed or potentially lost shipments and provide an appropriate response based on tracking information, carrier procedures, applicable law, and the circumstances of the order.
If a shipment appears delayed, ARYSEA™ will make reasonable efforts to assist with tracking, carrier contact, delivery review, or claim initiation where appropriate.
A shipment may include carrier liability coverage or shipping insurance depending on the carrier, shipping method, supplier, warehouse, fulfillment provider, product value, and service selected. Coverage limits and exclusions vary and are determined by the applicable carrier or insurance provider.
Additional coverage may be required or made available for certain higher-value orders. Carrier or shipping coverage generally does not apply to change of mind, refusal of delivery, incorrect addresses, unauthorized returns, personal preference, or dissatisfaction unrelated to a verified shipping loss or transit damage.
If a shipment appears lost or damaged during transit, BigSkyDeals LLC, an approved fulfillment provider, or the shipper of record may open an investigation or claim with the carrier. Carrier investigations and insurance claims are subject to carrier procedures, evidence requirements, coverage limits, exclusions, and processing timelines.
If a shipping claim is verified, BigSkyDeals LLC may provide an appropriate remedy, such as replacement, reshipment, partial refund, full refund for the affected item, store credit where accepted by the customer, or another reasonable resolution, subject to applicable law and the circumstances of the claim.
Customers should report delivery-related issues to ARYSEA™ within 3 calendar days of delivery, based on the carrier’s tracking confirmation. Prompt notice helps preserve evidence and supports timely review with carriers, suppliers, warehouses, and fulfillment providers.
Delivery-related issues may include:
To review a claim, BigSkyDeals LLC may request:
Please retain the original shipping box, packaging materials, labels, inserts, accessories, and product packaging until the claim has been reviewed. If requested information is unavailable or not provided, BigSkyDeals LLC may be unable to verify or resolve the claim.
Claim-review timelines depend on the carrier, supplier, warehouse, fulfillment provider, product type, documentation, and complexity of the issue. Some carrier investigations may take up to two (2) weeks or longer.
Delivery-related issues may also be subject to our Returns, Claims & Customer Care Policy.
If a carrier marks a package as delivered, BigSkyDeals LLC may review available delivery information, including carrier tracking, delivery scans, delivery photographs, location data, signature records, or other carrier-provided evidence.
Customers are responsible for providing a reasonably secure delivery location and monitoring tracking information. After confirmed delivery, theft, misplacement, unauthorized removal, or failure to retrieve a package may fall outside the control of BigSkyDeals LLC.
If a package is marked delivered but cannot be located, customers should promptly check the delivery area, household members, reception desk, mailroom, parcel locker, neighbors where appropriate, and available carrier delivery details before contacting us.
BigSkyDeals LLC may assist with a carrier review, delivery trace, or claim where appropriate. A replacement or refund is not automatic and will depend on the available evidence, carrier findings, applicable law, and the circumstances of the order.
If a package is refused, unclaimed, returned because of an incorrect or incomplete address, returned because the customer was unavailable, or returned after unsuccessful delivery attempts, BigSkyDeals LLC will review the carrier records, product condition, return eligibility, supplier requirements, and costs incurred.
Where permitted by law, the customer may be responsible for reasonable original shipping costs, return shipping costs, reshipping costs, address-correction charges, carrier fees, handling costs, or non-recoverable fulfillment expenses resulting from customer-provided information or an unauthorized refusal of delivery.
Any resolution will be determined after review of carrier information, product condition, supplier procedures, fulfillment costs, payment-provider requirements, applicable law, and the circumstances of the shipment.
Do not send an item to ARYSEA™, BigSkyDeals LLC, a warehouse, supplier, fulfillment provider, or another service provider without prior written return authorization. Unauthorized returns may be refused, returned to sender, delayed, or delivered to a location that cannot identify or process the return.
An unauthorized return does not automatically qualify for a refund, replacement, or store credit. If a return is approved, BigSkyDeals LLC will provide the appropriate return address, authorization details, packaging instructions, documentation requirements, and deadline.
Customers may request cancellation before an order has entered processing, been submitted to a supplier or warehouse, been packed, or been released for shipment.
Because orders may be processed quickly, a cancellation request is not guaranteed. BigSkyDeals LLC will make reasonable efforts to stop an order where operationally possible. If cancellation is successful after payment authorization or capture, an appropriate void or refund will be issued through the original payment method.
Once an order has shipped, the applicable delivery, return, hygiene, and claim procedures will apply.
Customers are encouraged to contact ARYSEA™ promptly regarding a delivery, billing, refund, product, or order issue so that BigSkyDeals LLC can investigate and respond. Many issues can be resolved more quickly and discreetly through direct customer support.
If you do not recognize a charge or have a billing-related concern, please contact us promptly at contact@arysea.com or call +1 (307) 999-9878 so we can review the transaction and provide relevant order information.
Nothing in this policy limits a customer’s right to contact a bank, card issuer, payment provider, regulator, or other appropriate authority.
When responding to a chargeback or payment dispute, BigSkyDeals LLC may provide relevant order records, tracking information, delivery confirmation, policy-acceptance records, customer communications, carrier documentation, billing records, fraud-prevention data, return records, and claim information to the applicable payment processor, acquiring bank, card network, issuing bank, merchant account provider, or financial institution.
Fraudulent, abusive, duplicate, or knowingly false delivery claims may result in account restriction, cancellation of future orders, recovery action, or other remedies available under applicable law and payment-provider rules.
For more information about billing descriptors, unrecognized charges, and payment review, please review our Billing & Payment Policy.
This Shipping Policy should be read together with our Returns, Claims & Customer Care Policy. Shipping claims, damaged packages, incorrect items, missing items, refused packages, unauthorized returns, and hygiene-sensitive product issues may also be governed by that policy.
Because ARYSEA™ sells intimate-wellness, personal-care, and hygiene-sensitive products, return limitations may apply even when a package is refused or returned to sender, subject to applicable law and the specific circumstances.
If you have questions regarding shipping, tracking, delivery, a delivery-related claim, billing concern, refund request, or unrecognized charge, please contact BigSkyDeals LLC through ARYSEA™ customer support:
Legal business name: BigSkyDeals LLC
Store, seller and merchant of record: BigSkyDeals LLC
Business address: 5830 E 2nd St, Ste 7000 #22169, Casper, WY 82609, United States
Email: contact@arysea.com
Phone: +1 (307) 999-9878
Website: https://arysea.com
Please include your order number, full name, email address used for the order, tracking number, delivery date, transaction date if relevant, a clear description of the issue, and any reasonably available supporting photographs or documentation. Do not send full card numbers, card security codes, passwords, or sensitive payment credentials by email.
By placing an order with ARYSEA™, you confirm that you have had the opportunity to review this Shipping Policy before completing your purchase.