Last updated: June 10, 2026
ARYSEA™ is committed to providing a secure, discreet, and customer-focused shipping experience. Because we offer intimate wellness and hygiene-sensitive products, shipping, delivery, and claims must be handled carefully, with respect for customer privacy, product safety, fulfillment requirements, and payment processor expectations.
This Shipping Policy should be read together with our Returns, Claims & Customer Care Policy, Billing & Payment Policy, Privacy Policy, and Terms & Conditions.
ARYSEA™ operates using a dropshipping fulfillment model. Orders may be shipped directly from approved fulfillment partners, suppliers, or warehouse partners to the customer on ARYSEA’s behalf.
This fulfillment model allows us to process orders efficiently, maintain product availability, and provide discreet delivery within the United States. Depending on product availability, warehouse location, carrier routing, and supplier operations, items from the same order may ship separately.
ARYSEA™ remains the customer-facing store and primary point of contact for order questions, shipping issues, delivery claims, billing questions, and customer-care requests. Please contact us directly instead of contacting any fulfillment warehouse, supplier, carrier-support provider, payment-support provider, or operational support provider.
Processing times apply to business days only and do not include carrier transit time. Same-day shipping is not guaranteed and may be affected by inventory availability, order volume, supplier processing, payment authorization, payment review, fraud screening, address verification, warehouse operations, weekends, holidays, weather events, carrier delays, or other operational factors outside our control.
Some orders may be delayed, reviewed, cancelled, or refused if required by fraud-prevention systems, payment processor rules, card network standards, supplier restrictions, age-related controls, sanctions screening, AML/KYC-related procedures, or other compliance requirements.
At this time, ARYSEA™ ships within the United States only, unless otherwise stated on the product page or during checkout.
We do not currently guarantee shipping to every U.S. territory, military address, freight forwarder, P.O. Box, or restricted delivery location. If an address cannot be serviced by the available carrier, supplier, or fulfillment partner, we may contact the customer, cancel the order, or issue a refund before shipment where appropriate.
Certain products may be subject to additional shipping restrictions based on supplier rules, carrier rules, product category, state or local restrictions, fulfillment availability, payment processor requirements, or operational risk controls.
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. Please review your name, street address, apartment or unit number, city, state, ZIP code, phone number, and email address before submitting an order.
ARYSEA™ is not responsible for delivery failure, carrier return, misdelivery, loss, delay, or additional costs caused by an incorrect, incomplete, outdated, restricted, or undeliverable address provided by the customer.
If an address correction, reshipment, carrier intercept, or additional delivery attempt is possible, the customer may be responsible for any related shipping, handling, carrier, supplier, or fulfillment fees.
Customer privacy and discretion are priorities at ARYSEA™. Whenever reasonably possible, shipments are prepared using plain and neutral packaging.
Although we make reasonable efforts to provide discreet delivery, we cannot guarantee complete anonymity in every situation. Carrier systems, payment processor records, warehouse procedures, delivery scans, shipping labels, internal warehouse documents, regulatory requirements, and billing records may limit the level of discretion available.
Discomfort with the product category, billing descriptor, package arrival, shipping label, or the fact that an order was placed does not qualify as a return, refund, cancellation, or chargeback reason.
For billing descriptor information, please review our Billing & Payment Policy.
A shipping label or tracking number does not always mean that the carrier has physically received or scanned the package. Carrier scans may be delayed, especially during weekends, holidays, severe weather, peak shipping periods, or high-volume fulfillment windows.
Customers should monitor tracking updates and contact us promptly if tracking suggests a delivery issue.
Delivery times are estimates only and depend on the carrier, warehouse location, destination, shipping method, weather, holidays, supplier processing, payment review, and carrier network conditions.
ARYSEA™ is not responsible for carrier delays after a package has been shipped. A delayed package does not automatically qualify for cancellation, refund, replacement, or chargeback.
If a shipment appears delayed, we will make reasonable efforts to assist with tracking and carrier review where possible.
Domestic shipments may include basic carrier insurance coverage, depending on the carrier, shipping method, warehouse, supplier, and fulfillment partner. Standard coverage may apply up to USD $100 per shipment, where available.
For higher-value orders, additional shipping insurance may be recommended or required where available. Shipping insurance does not cover buyer’s remorse, refusal of delivery, incorrect address, unauthorized returns, change of mind, personal preference, product dissatisfaction unrelated to shipping loss or damage, or discomfort with the product category.
If a shipment is lost or damaged during transit, ARYSEA™ or the fulfillment partner may open an investigation with the carrier. Carrier investigations and insurance claims are subject to carrier rules, timelines, evidence requirements, and approval.
If a carrier or shipping claim is approved, the available remedy may include replacement, reshipment, store credit, partial refund, or refund of the affected item, depending on the circumstances. Shipping fees, handling fees, supplier fees, and fulfillment costs are not automatically refundable.
Any delivery-related issue must be reported to ARYSEA™ within 3 calendar days of delivery, based on the carrier’s tracking confirmation.
This includes:
To submit a claim, the following information may be required:
Please keep the original shipping box, packaging materials, labels, inserts, and product packaging until the claim is resolved. Failure to provide requested documentation may result in denial of the claim.
Claim resolution timelines depend on the carrier, supplier, warehouse, and the information provided. Some claims may take up to two (2) weeks or longer.
Delivery-related issues may also be subject to our Returns, Claims & Customer Care Policy.
If the carrier marks a package as delivered, ARYSEA™ may rely on the carrier’s delivery confirmation, tracking records, GPS delivery data, photo proof, or other available carrier information.
ARYSEA™ is not responsible for theft, loss, misplacement, unauthorized removal, or failure to retrieve a package after the carrier confirms delivery. Customers are responsible for providing a secure delivery location and monitoring tracking updates.
If a package is marked delivered but not received, we may assist with a carrier review where possible, but replacement, refund, or store credit is not guaranteed.
If a package is refused, unclaimed, returned due to an incorrect or incomplete address, returned because the customer was unavailable, or returned due to delivery failure outside ARYSEA’s control, the customer may be responsible for original shipping costs, return shipping costs, reshipping costs, carrier fees, handling fees, restocking fees, and any non-refundable supplier or fulfillment costs.
Any resolution for refused, undeliverable, abandoned, or returned shipments will be reviewed on a case-by-case basis and in accordance with carrier records, supplier rules, fulfillment costs, payment processor requirements, and applicable law. Refunds are not guaranteed.
Do not send any item back to ARYSEA™, a warehouse, supplier, fulfillment partner, or service provider without prior written authorization. Unauthorized returns may be refused, discarded, returned to sender, or treated as abandoned property.
If a return is approved as an exception, we will provide written instructions. Any approved return must follow those instructions exactly and may be subject to hygiene, packaging, documentation, carrier, and timing requirements.
Orders may only be cancelled if the cancellation request is received before the order has been processed, packed, submitted to a fulfillment partner, prepared for shipment, or shipped.
Because orders may process quickly, submitting a cancellation request does not guarantee cancellation. Once an order enters fulfillment, cancellation may no longer be possible.
If an order has already entered processing or fulfillment, our final sale, claim, and cancellation rules may apply.
We ask customers to contact ARYSEA™ first before opening a chargeback, payment dispute, or bank claim. Most delivery, billing, refund, or claim issues can be reviewed more quickly by contacting our customer care team directly.
If you do not recognize a charge or have a billing-related concern, please contact us first at contact@arysea.com or call +1 (307) 999-9878 before opening a bank dispute or chargeback.
ARYSEA™ reserves the right to provide order records, tracking information, delivery confirmation, policy acceptance records, customer communication, carrier documentation, billing records, fraud-prevention data, and claim details to the payment processor, card network, bank, or financial institution in response to a dispute.
Fraudulent, abusive, duplicate, or bad-faith delivery claims may result in denial of service, cancellation of future orders, account restrictions, and any other remedies available under applicable law and payment processor rules.
For more information about billing, descriptors, unrecognized charges, and payment review, please review our Billing & Payment Policy.
This Shipping Policy should be read together with our Returns, Claims & Customer Care Policy. Shipping claims, damaged packages, wrong items, missing items, refused packages, unauthorized returns, and hygiene-sensitive product issues may also be subject to the rules stated in that policy.
Because ARYSEA™ sells intimate wellness and hygiene-sensitive products, strict final sale limitations may apply even when a package is returned to sender or delivery is refused.
If you have questions regarding shipping, tracking, delivery, a delivery-related claim, billing concern, or unrecognized charge, please contact us:
Email: contact@arysea.com
Phone: +1 (307) 999-9878
Website: https://arysea.com
Please include your order number, full name, email address used for the order, tracking number, delivery date, transaction date if relevant, a clear explanation of the issue, and any supporting photos or documentation. Do not send full card numbers or sensitive payment credentials by email.
By placing an order with ARYSEA™, you confirm that you have read, understood, and accepted this Shipping Policy.