Returns, Claims & Customer Care Policy

Last updated: September 10, 2026

This policy explains how to report an order problem, request a return, and obtain an appropriate resolution when shopping at ARYSEA™. BigSkyDeals LLC is the sole seller, store operator, billing entity, and merchant of record for all ARYSEA™ orders and remains your contact for customer care.

Read this policy together with our Shipping Policy, Billing & Payment Policy, Privacy Policy, and Terms & Conditions. Nothing in this policy removes rights or remedies that cannot be waived under applicable law.

1. Return Eligibility and Hygiene Restrictions

Our standard returns process covers defective merchandise and concealed shipping damage. Incorrect items, missing items, visible shipping damage, and other verified order problems are also eligible for review and an appropriate resolution. A physical return is not required in every case.

Change of mind, personal preference, or ordering the wrong product, size, color, variant, or quantity generally does not qualify for a return or refund when the correct product was supplied without damage or defect. Keeping a product unopened does not by itself guarantee return eligibility. These restrictions do not limit remedies required by applicable law.

Intimate, personal-care, and hygiene-sensitive products generally cannot be accepted for a standard return after opening, unsealing, use, testing, wearing, alteration, or direct body contact. This includes intimate accessories, lubricants, creams, oils, gels, cosmetics, body products, lingerie, and other hygiene-sensitive wearables or consumables.

A restriction on physically returning a product does not by itself rule out a valid refund or other remedy. A product may need to be opened or tested before a defect becomes apparent. We review those claims separately from change-of-mind requests. We do not resell returned intimate or hygiene-sensitive products that cannot safely and lawfully be returned to sale.

2. Seasonal and Special-Order Items

Seasonal items, including Valentine's Day and Christmas merchandise, and special-order items identified as final sale before purchase are not eligible for change-of-mind returns. Final-sale status does not remove rights required by applicable law or prevent you from reporting a defective, damaged, missing, or incorrectly supplied item.

3. Reporting Damage, Shortages, and Other Problems

Inspect your delivery promptly. Please report shipping damage or shortages to ARYSEA™ within 48 hours of receipt so we can coordinate with our fulfillment partner within its reporting period. If a carton arrives opened, re-taped, or visibly damaged, notify us and the carrier immediately. Keep the shipping cartons and packing materials for inspection where safe and reasonably possible.

Report defective or incorrect products as soon as the issue is discovered. The 48-hour reporting request is not an automatic cutoff for rights required by applicable law. Later reports, concealed shipping damage, and defects discovered later are reviewed in light of the circumstances, available evidence, applicable warranties, and law.

Contact us if:

• an item is missing or you received the wrong item;
• the package or product arrived damaged;
• a product is defective or does not function as described;
• a product materially differs from the description or the item ordered;
• there was a packing, fulfillment, or shipping error; or
• another issue may entitle you to a remedy under applicable law.

4. Information Needed to Review a Claim

Provide the following information where reasonably available:

• your order number and the email address used for the order;
• an itemized list of affected products and quantities;
• a description of the problem and when you noticed it;
• photos of the shipping box, label, packaging, product, and any visible damage;
• tracking information and the date the package was received; and
• serial numbers, lot numbers, or manufacturer details where relevant.

Retain the affected item and packaging where safe and reasonably possible while the claim is reviewed. Tell us if requested information or packaging is unavailable so we can consider other evidence. Do not send intimate images or photographs of a product in contact with your body.

5. Return Authorization and the 30-Day RMA Period

All returns require an itemized request and written authorization from ARYSEA™. Do not send products to BigSkyDeals LLC, a supplier, warehouse, or fulfillment partner without our written instructions.

If a return is authorized, we will provide a Return Merchandise Authorization (RMA) number, the correct return address, packaging instructions, the applicable deadline, and information about any return shipping arrangements or charges. Clearly mark the RMA number on each package as instructed.

Return authorizations expire 30 days after issuance. This is the validity period of an approved return authorization, not a 30-day right to return any purchase and not a refund processing period. Follow the deadline and instructions provided with your RMA. If it expires, contact us before shipping the return. Expiry does not extinguish rights required by applicable law.

Unauthorized returns may be delayed, refused, returned to sender, or sent to an address unable to process them. Sending an item back without authorization does not automatically establish refund eligibility.

6. Packaging Requirements and Restocking Charges

Authorized returns should be in their original product packaging and free of added retail markings, tags, or stickers. Do not remove original manufacturer labels, safety information, or identification numbers. If the packaging is missing or damaged, tell us before sending the return so we can confirm the appropriate process. Packaging requirements do not override rights required by applicable law.

An authorized return that does not meet the packaging or added-marking conditions may be subject to a restocking deduction of 20% of the affected merchandise subtotal, excluding tax and shipping, only where the condition and charge were clearly disclosed before purchase and are permitted by law. We will explain any proposed deduction and its basis.

No restocking charge applies merely because an item is defective or because you exercise a right required by applicable law. Return or redelivery charges will not be imposed on you for a verified error by BigSkyDeals LLC or its fulfillment provider. A supplier's charge to BigSkyDeals LLC does not automatically become a charge to you.

7. Refused, Undeliverable, or Returned Shipments

Contact us before refusing delivery or returning a package to the sender. An unauthorized refusal may result in a restocking charge of 20% of the affected merchandise subtotal, excluding tax and shipping, plus actual applicable shipping and handling costs, only where these charges were clearly disclosed before purchase and are permitted by law.

If you request reshipment, we will confirm any additional shipping cost before arranging it. If a delivery problem results from an incorrect or incomplete address supplied by you, we will review the carrier records and explain any reasonable, applicable correction or redelivery charges. Costs resulting from an error by BigSkyDeals LLC or its fulfillment provider will not be passed on to you.

We will review returned shipments, the circumstances of the return, and applicable law before determining any refund or reshipment. A return charge will not be applied twice for the same reason. Ineligibility for resale does not by itself remove a refund right required by applicable law.

8. Packages Marked Delivered but Not Received

Check the delivery location, household members, reception or mailroom, parcel lockers, and available carrier details. Contact us promptly if the package remains missing. We may review tracking, delivery scans, photographs, signatures, or other carrier records and help investigate what happened.

A delivered tracking status is part of the evidence we review. Any remedy depends on the available evidence, the circumstances, and applicable law; a tracking scan alone does not automatically settle every claim.

9. Resolutions and Refunds

Depending on the issue and applicable law, an appropriate resolution may include replacement, reshipment, a partial refund, or a full refund for the affected item, together with applicable shipping charges where required or appropriate. Store credit is an alternative only where accepted by the customer and legally permitted. It does not replace a refund that must be provided.

Approved refunds are initiated promptly through the original payment provider and returned to the original payment method where supported. A failed refund or a payment method requiring another refund process will be handled with the payment provider. The time needed for us to initiate a refund is separate from the time your bank or payment provider takes to post it. Contact us for the status of a refund or if it has not appeared when expected.

We handle refunds without undue delay and within applicable legal deadlines. Where the U.S. Mail, Internet, or Telephone Order Merchandise Rule requires a refund for a cancelled, unshipped order, we will make the required refund within seven working days after cancellation for payments covered by that deadline. The RMA validity period does not extend a refund deadline.

We may coordinate with suppliers, manufacturers, fulfillment partners, or carriers during a review. BigSkyDeals LLC remains responsible to you as the seller. A supplier investigation or credit decision does not override remedies or deadlines required by applicable law.

If a remedy requires the item to be returned or safely disposed of, we will explain the necessary steps in writing. Do not dispose of the item before receiving instructions unless retaining it would be unsafe.

10. Cancellations and Unavailable Items

Contact us immediately to request cancellation. Cancellation may be possible before processing or submission to a supplier or warehouse, but we cannot guarantee that an order can be stopped once processing has begun. If cancellation is accepted, the relevant payment authorization will be voided or the captured payment refunded as appropriate. Orders already shipped are subject to the applicable delivery and return policies. Rights required by applicable law remain unaffected.

If BigSkyDeals LLC cancels an order or cannot supply an item, we will void any uncaptured authorization or refund the amount collected for the cancelled, unfulfilled portion, including applicable taxes and shipping charges attributable to that portion. If the entire order is cancelled before fulfillment, the full amount collected for that order will be refunded. Your bank determines when a released authorization stops appearing as a pending hold.

If an item is backordered or cannot ship within the stated timeframe, we will notify you and provide the option to accept a revised shipping date or cancel the unshipped item for a refund. We will not keep an unshipped order open indefinitely without the consent required by applicable law.

11. Manufacturer Warranties and Product Care

Follow product instructions, warnings, care guidance, and compatibility information. If a product appears defective or unsafe, stop using it and contact us. Product experience can vary, but personal preference exclusions do not excuse a product that is defective or materially misdescribed.

Some products include a manufacturer warranty. Coverage and claim procedures vary by product. We can help identify the applicable process; a manufacturer's warranty does not reduce your rights against BigSkyDeals LLC under applicable law.

12. Billing Questions, Privacy, and Payment Disputes

Contact us promptly about an order problem or an unfamiliar charge so we can investigate. Contacting us first is encouraged but is not a condition for contacting your bank, card issuer, payment provider, or regulator, or exercising any chargeback, dispute, refund, or statutory right.

When responding to a dispute, BigSkyDeals LLC may share relevant order, payment, delivery, policy-acceptance, return, fraud-prevention, and customer-communication records with the applicable payment provider, financial institution, or card network, in accordance with our Privacy Policy and applicable law. See our Billing & Payment Policy for more information about refunds and statement descriptions.

13. Contact Us

This is our business address, not an automatic return address. We aim to respond within 1–2 business days, excluding U.S. public holidays. Submit a delivery claim promptly even if it falls outside support hours; the date you send your report is separate from the date we respond.

For order support, include the order number, name and email used for the order, and a description of the issue. Never email full card numbers, card security codes, passwords, identity documents, or bank-account credentials.

14. Policy Updates

Review this policy before ordering. BigSkyDeals LLC may update it when products, operations, or applicable requirements change. The version in effect when an order was placed applies to that order, subject to applicable law. Later changes do not remove rights or remedies that already apply to your purchase, and newly introduced fees are not applied retroactively.