Last updated: June 10, 2026
At ARYSEA™, customer safety, hygiene, privacy, and discretion are our highest priorities. Because we sell intimate wellness, personal care, and hygiene-sensitive products, our return policy is intentionally strict. At the same time, we are committed to resolving genuine customer issues fairly, respectfully, and efficiently.
This policy should be read together with our Shipping Policy, Billing & Payment Policy, Privacy Policy, and Terms & Conditions.
We want every customer to feel confident when shopping with ARYSEA™. If something goes wrong with your order, we will review the situation carefully and work with you in good faith to make it right. Depending on the circumstances, the solution may include a replacement, store credit, refund, partial refund, missing item reshipment, product guidance, or another reasonable customer-care remedy.
However, due to the intimate and hygiene-sensitive nature of our products, we generally cannot accept returns simply because a customer changed their mind, selected the wrong item, no longer wants the product, or ordered without reviewing the product description, size, compatibility, ingredients, materials, warnings, or usage information.
For health, safety, and hygiene reasons, many products sold through ARYSEA™ are subject to strict final sale limitations once an order has been processed, shipped, delivered, opened, used, handled, unsealed, or otherwise removed from its original condition. This applies especially to intimate products, personal care products, wellness products, hygiene-sensitive products, wearable items, consumables, lubricants, cosmetics, body products, and any item intended for personal or intimate use.
We do not resell returned intimate or hygiene-sensitive items. This policy protects all customers and helps maintain the safety, privacy, and integrity of our store.
Refunds are reviewed on a case-by-case basis and may be limited where health, hygiene, fulfillment, supplier, carrier, payment processor, fraud-prevention, or compliance restrictions apply. Where a refund is not available or appropriate, we may offer customer-friendly alternatives such as replacement, reshipment, store credit, product guidance, or another reasonable solution.
The following items are generally not eligible for return, exchange, or refund unless ARYSEA™ determines that there was a verified shipping error, wrong item, missing item, damage during transit, product defect, or another valid claim approved after review:
The following situations generally do not qualify for return, refund, replacement, or chargeback claim:
This does not limit any non-waivable rights that may apply under applicable law.
Although general returns are not accepted, we will review eligible claims involving genuine order issues. A claim may be considered if one of the following applies:
Each claim is reviewed individually. Approval is not automatic and depends on the information provided, order records, tracking details, supplier confirmation, product type, applicable policy, and the condition of the item and packaging.
To request assistance with a wrong, missing, damaged, or defective item, you must contact us within 3 calendar days of delivery, based on the carrier’s tracking confirmation. Claims submitted after this period may be denied.
For packages marked as delivered by the carrier, ARYSEA™ may require additional verification before approving any remedy. We are not responsible for theft, loss, misplacement, or unauthorized removal of a package after the carrier confirms delivery.
Carrier, supplier, or fulfillment-partner rules may require shorter reporting periods for certain issues. Customers should inspect packages promptly after delivery and contact us as soon as an issue is discovered.
To review your claim, we may require reasonable documentation, including:
Please keep the original shipping box, packaging, labels, inserts, and product packaging until the claim is resolved. Failure to provide requested documentation may result in denial of the claim.
Do not send any item back to ARYSEA™, a supplier, warehouse, fulfillment partner, or service provider without prior written authorization. Unauthorized returns may be refused, discarded, returned to sender, or treated as abandoned property, and they do not guarantee a refund, replacement, or store credit.
If a return is approved as an exception, we will provide specific instructions. Any approved return must be sent exactly as instructed and must comply with all hygiene, packaging, documentation, and timing requirements.
If ARYSEA™ approves a claim, we may offer one or more of the following remedies depending on the circumstances:
The remedy offered will depend on the product type, the nature of the issue, supplier availability, carrier records, documentation provided, payment processor rules, applicable law, and health and hygiene restrictions.
Approved refunds, where applicable, are generally issued to the original payment method through the applicable payment provider, unless another legally permitted or commercially reasonable solution is agreed or required. Processing times may vary depending on the payment provider, bank, card issuer, or financial institution.
Orders may only be cancelled if the cancellation request is received before the order has been processed, packed, submitted to a supplier, prepared for shipment, or shipped. Once an order enters processing or fulfillment, cancellation may no longer be possible.
Because many orders are processed quickly, submitting a cancellation request does not guarantee cancellation. If the order has already been processed or shipped, our final sale and claim rules will apply.
If a package is refused, unclaimed, returned due to an incorrect address, returned because the customer was unavailable, or returned due to delivery failure outside ARYSEA’s control, the customer may be responsible for original shipping costs, return shipping costs, reshipping costs, carrier fees, handling fees, and any non-refundable supplier or fulfillment costs.
Refunds are not guaranteed for refused, abandoned, undeliverable, or unauthorized returned packages. Any resolution will be reviewed on a case-by-case basis and in accordance with carrier records, supplier rules, fulfillment costs, payment processor requirements, and applicable law.
ARYSEA™ is committed to discreet handling whenever reasonably possible. Packages are shipped with privacy in mind, but carrier systems, supplier practices, billing records, payment processor requirements, and customer-facing order or payment notices may limit the level of discretion available.
Billing descriptors are intended to be recognizable and privacy-conscious where supported by the payment provider. The exact merchant name and billing descriptor for a selected payment method will be shown at checkout where available and may also appear in the order confirmation or payment confirmation.
Discomfort with the product category, billing descriptor, package arrival, or the fact that an order was placed does not qualify as a return or refund reason.
For more information about billing descriptors and unrecognized charges, please review our Billing & Payment Policy.
We ask customers to contact ARYSEA™ first before opening a chargeback, payment dispute, or bank claim. Most order, billing, shipping, delivery, refund, or claim issues can be reviewed faster by contacting our customer care team directly.
If you do not recognize a charge or have a billing-related concern, please contact us first at contact@arysea.com or call +1 (307) 999-9878 before opening a bank dispute or chargeback.
Opening a chargeback without first allowing us a reasonable opportunity to review and resolve the issue may delay resolution. ARYSEA™ reserves the right to provide order records, tracking information, delivery confirmation, policy acceptance records, communication history, product details, billing records, fraud-prevention data, and claim documentation to the payment processor, card network, bank, or financial institution in response to a dispute.
Fraudulent, abusive, duplicate, or bad-faith claims may result in denial of service, cancellation of future orders, account restrictions, and any other remedies available under applicable law and payment processor rules.
Customers are responsible for reviewing all product descriptions, usage instructions, warnings, materials, ingredients, compatibility information, and safety notices before placing an order and before using any product.
ARYSEA™ does not guarantee that every product will meet every customer’s personal preference, expectation, body type, sensitivity, lifestyle, or intended use. Product experience may vary by individual.
If you have allergies, sensitivities, medical conditions, or concerns about product suitability, please consult a qualified professional before use. Stop using any product immediately if irritation, discomfort, pain, allergic reaction, or any adverse reaction occurs.
Even where a product is not eligible for a standard return, we encourage customers to contact us if there is a genuine problem. Our goal is to resolve legitimate issues fairly while maintaining strict hygiene and safety standards.
We will communicate respectfully, review available information, and look for a practical solution whenever possible. Customer satisfaction matters to us, but it must be balanced with health, hygiene, fraud prevention, supplier restrictions, payment processor requirements, fulfillment realities, and the nature of intimate wellness products.
To request help with an order issue, claim, return question, billing concern, or unrecognized charge, please contact us:
Email: contact@arysea.com
Phone: +1 (307) 999-9878
Please include your order number, full name, email address used for the order, delivery date, transaction date if relevant, a clear explanation of the issue, and any supporting photos or documentation. Do not send full card numbers or sensitive payment credentials by email.
By placing an order with ARYSEA™, you confirm that you have read, understood, and accepted this Returns, Claims & Customer Care Policy. You also acknowledge that intimate, personal care, and hygiene-sensitive products are subject to strict final sale limitations.
ARYSEA™ reserves the right to update this policy at any time. The version published on our website at the time of purchase will apply to that order, unless applicable law requires otherwise.