At ARYSEA, customer safety, hygiene, privacy, and discretion are our highest priorities. Due to the nature of the products we offer and applicable health and hygiene standards, we apply a clear, responsible, and safety-driven return policy.
Our objective is not to restrict customers, but to protect health while resolving all concerns fairly, individually, and in good faith.
For health, hygiene, and customer safety reasons, all intimate products that may come into contact with the body are considered FINAL SALE and are not eligible for return or exchange once delivered.
This policy exists strictly to protect customers. No customer should ever receive an intimate product that may have been opened, handled, or used by another individual.
At the same time, we fully respect the customer’s right to file a claim or complaint. If any issue arises — including manufacturing defects, shipping damage, order discrepancies, or fulfillment errors — each case is reviewed individually, in good faith, and with the customer’s satisfaction as the priority.
While hygiene-sensitive products cannot be physically returned, no customer is left at a loss. We aim to resolve every issue amicably and fairly, offering appropriate solutions such as product replacement, store credit, or other customer-friendly remedies, depending on the circumstances.
If an order arrives:
please contact us within 48 hours of delivery. All claims are reviewed individually and in good faith.
To help us resolve the issue efficiently, we may request:
We aim to resolve most cases amicably and directly, guided by:
To protect customer privacy and streamline resolutions, cash refunds may be limited. This approach often benefits customers by avoiding lengthy payment disputes and processing delays.
Depending on the situation, we may offer:
For any questions regarding orders, claims, or post-purchase support, please contact us:
Email: contact@arysea.com
We are committed to providing reasonable, respectful, and customer-focused solutions.