Billing & Payment Policy

Last updated: September 10, 2026

This policy explains who sells to you, how payments and refunds are handled, and how to get help with a billing question when shopping at ARYSEA™. Read it together with our Terms & Conditions, Shipping Policy, and Returns, Claims & Customer Care Policy.

1. Your Seller

ARYSEA™ is owned and operated by BigSkyDeals LLC, a Wyoming limited liability company. BigSkyDeals LLC is the sole seller, billing entity, merchant account holder, and merchant of record for all ARYSEA™ purchases. Your purchase is from BigSkyDeals LLC, which is responsible for order support, billing questions, and any applicable refunds.

This is our business address. Do not send products to this address without written return authorization and return instructions.

2. Prices, Currency, and Order Totals

Prices are shown and charged in U.S. dollars (USD), unless clearly stated otherwise. Review the products, quantities, discounts, applicable taxes, shipping charges, and final order total at checkout before paying. Available payment methods are displayed during checkout.

Prices and availability may change before an order is accepted. An item in your cart is not a stock reservation. If a pricing or availability error affects your order, we will contact you to explain your options or cancel and refund the affected items. We will not charge a higher price for an existing order without your agreement.

Your bank or payment provider may apply its own currency-conversion or other account fees. These are separate from charges collected by ARYSEA™. Contact your financial institution for information about its fees.

3. Payment Processing and Security

Third-party payment providers process payments for BigSkyDeals LLC. Their involvement does not replace BigSkyDeals LLC as the seller or merchant of record for your order. Payment authorization and availability depend on the selected payment method and the relevant provider's checks.

Submit payment information only through the payment process provided at checkout. We do not ask you to send full card numbers, card security codes, passwords, or bank-account credentials by email, contact form, phone message, chat, or customer-support message.

Payment and transaction information may be processed by relevant service providers to complete payments, prevent fraud, support refunds, and handle disputes, as described in our Privacy Policy.

4. Payment Review and Cancellations

Some orders may require payment, address, age, or fraud-prevention review before fulfillment. We may request information reasonably needed to complete that review or decline an order that cannot be accepted.

If BigSkyDeals LLC cancels an order or cannot supply an item, we will void any uncaptured payment authorization or refund the amount collected for the cancelled, unfulfilled portion of the order, including applicable taxes and shipping charges attributable to that portion. If the entire order is cancelled before fulfillment, the full amount collected for that order will be refunded. Your bank determines when a released authorization stops appearing as a pending hold.

If you want to cancel, contact us immediately. Cancellation may be possible before processing or submission to a supplier or warehouse. We cannot guarantee that an order can be stopped once processing has begun. If your cancellation is accepted, the relevant authorization will be voided or the captured payment refunded as appropriate. Orders already shipped are subject to the applicable delivery and return policies. Rights required by applicable law remain unaffected.

If an item is backordered or cannot ship within the stated timeframe, we will notify you and provide the option to accept a revised shipping date or cancel the unshipped item for a refund. We will not keep an unshipped order open indefinitely without the consent required by applicable law. A supplier's inventory listing is not a guarantee that an item has been allocated to your order.

5. The Name on Your Payment Statement

Your statement may identify ARYSEA, BigSkyDeals LLC, or an abbreviation associated with BigSkyDeals LLC. The wording can vary by payment method and the way your bank displays transaction information. Review any billing notice provided at checkout or in your payment or order confirmation.

If a charge is unfamiliar, email contact@arysea.com or call +1 (307) 999-9878 with the transaction date, approximate amount, and statement description. Do not send full payment-card details. You may also contact your bank or payment provider at any time.

6. Product Issues, Returns, and Refunds

Damage, shortages, and defects

Inspect your delivery promptly. Please report shipping damage or shortages to ARYSEA™ within 48 hours of receipt so we can coordinate with our fulfillment partner within its reporting period. If a carton arrives opened, re-taped, or visibly damaged, notify us and the carrier immediately. Keep the cartons and packing materials for inspection where safe and reasonably possible.

For a defective or incorrect product, contact us as soon as the issue is discovered. Include your order number, an itemized list of affected products and quantities, a description of the issue, and relevant photographs or tracking details. Tell us if requested evidence is unavailable. Do not send intimate images or photographs of a product in contact with your body.

The 48-hour reporting request helps us investigate delivery issues; it is not an automatic cutoff for rights required by applicable law. Later reports, concealed damage, and defects discovered later will be reviewed in light of the circumstances, available evidence, and applicable warranties and law.

Return eligibility and authorization

Our standard returns process covers defective merchandise and concealed shipping damage. Change of mind, personal preference, or ordering the wrong item generally does not qualify for a return when the correct product was supplied without damage or defect. Seasonal and special-order items identified as final sale before purchase are not eligible for change-of-mind returns. These restrictions do not remove remedies required by applicable law. Incorrect or missing items remain eligible for review and an appropriate resolution.

Eligibility for a physical return and eligibility for a refund are separate questions. Hygiene restrictions on returning an opened or used product do not by themselves exclude a valid claim involving a defect, incorrect item, or another issue requiring a remedy under applicable law.

Returns and claims are assessed under our Returns, Claims & Customer Care Policy and applicable law. All returns require an itemized request and written return authorization. Where a return is needed, we will provide a Return Merchandise Authorization (RMA) number, the correct return address, and instructions. Mark the RMA number clearly on each package as instructed. Do not send a return directly to a supplier without our written instructions.

Return authorizations expire 30 days after issuance. This is the validity period of the authorization, not a 30-day right to return any purchase. Follow the deadline and shipping instructions in your authorization. If it has expired, contact us before shipping the return. Expiry of an RMA does not extinguish rights required by applicable law.

Authorized returns should retain their original product packaging and be free of added retail markings, tags, or stickers. Do not remove original manufacturer labels or safety information. If packaging is missing or damaged, tell us before returning the item so we can confirm the appropriate process. Packaging requirements do not override rights required by applicable law.

Refused deliveries and return charges

Contact us before refusing delivery. An unauthorized refusal may result in a restocking charge of 20% of the affected merchandise subtotal, excluding tax and shipping, plus actual applicable shipping and handling costs, only where these charges were clearly disclosed before purchase and are permitted by law. If you request reshipment, we will confirm any additional shipping cost before arranging it.

An authorized return that does not meet the packaging or added-marking conditions may be subject to a 20% restocking deduction on the same basis, only where the condition and charge were clearly disclosed before purchase and are permitted by law. We will explain any proposed deduction and its basis. No restocking charge applies merely because an item is defective or because you exercise a right required by applicable law.

Return or redelivery charges will not be imposed on you for a verified error by BigSkyDeals LLC or its fulfillment provider. We will arrange an appropriate remedy for an incorrect, defective, or shipping-damaged item. A supplier's charge to BigSkyDeals LLC does not automatically become a charge to you.

Refunds and other resolutions

Depending on the circumstances, a resolution may include a replacement, reshipment, partial refund, or full refund for the affected item, together with applicable shipping charges where required or appropriate. Store credit is an alternative only when accepted by the customer and legally permitted; it does not replace a refund that must be provided.

Approved refunds are initiated promptly through the original payment provider and returned to the original payment method where supported. A failed refund or a payment method requiring another refund process will be handled with the payment provider. The time needed for us to initiate a refund is separate from the time your financial institution takes to post it. Contact us for the status of a refund or if it has not appeared when expected.

Where the U.S. Mail, Internet, or Telephone Order Merchandise Rule requires a refund for a cancelled, unshipped order, we will make the required refund within seven working days after cancellation for payments covered by that deadline. Other refunds will be handled without undue delay and within any applicable legal deadline. An RMA's 30-day validity period is not a refund processing period.

We may coordinate with suppliers, fulfillment partners, or carriers when reviewing an issue. BigSkyDeals LLC remains your seller and customer-support contact. Operational arrangements with those providers do not remove your rights against BigSkyDeals LLC under applicable law.

7. Billing Questions and Payment Disputes

Please contact us promptly about a billing or order problem so we can investigate and try to resolve it. Contacting us first is encouraged, but is not a condition for contacting your bank or payment provider or exercising a chargeback, dispute, refund, or statutory right.

When responding to a dispute, BigSkyDeals LLC may provide relevant order, payment, delivery, policy-acceptance, return, fraud-prevention, and customer-communication records to the payment provider, financial institution, or card network, in accordance with our Privacy Policy and applicable law.

8. Before You Order

You must be at least 18 years old, or the legal age of majority in your jurisdiction if higher, and legally permitted to purchase and receive the products ordered. Review the product information, total price, shipping terms, and return restrictions before completing your purchase.

Our Terms & Conditions govern purchases. Our Privacy Policy explains how personal information is handled. Any optional marketing choices are separate from accepting the terms of your purchase.

9. Customer Support

Email contact@arysea.com or call +1 (307) 999-9878. We aim to respond within 1–2 business days, excluding U.S. public holidays. Include your order number, the name and email used for the order, and a brief explanation of the issue. For billing questions, include the transaction date, approximate amount, and statement description if available.

10. Policy Updates

We may update this policy when our services or applicable requirements change. The version in effect when an order was placed applies to that order, subject to applicable law. Later changes do not remove rights or remedies that already apply to your purchase.