Frequently Asked Questions

ARYSEA™ is a U.S.-focused online retailer of physical products for adults, including intimate-wellness accessories, personal-care products, and gift sets. Some products and sets include vibrators or other intimate accessories. Check each product page for its contents, specifications, and intended use.

We do not offer pornography, escort or dating services, live adult entertainment, user-generated adult content, subscriptions to adult content, or downloadable adult media.

ARYSEA™ is owned and operated exclusively by BigSkyDeals LLC, a Wyoming limited liability company. BigSkyDeals LLC is the sole seller, store operator, billing entity, merchant account holder, and merchant of record for every ARYSEA™ order. This means your purchase is from BigSkyDeals LLC, which is responsible for your order, payment, customer support, and any applicable refund.

This is our business address. Please obtain return authorization and the correct return address before sending a product back.

Yes. BigSkyDeals LLC may use third-party providers for payments, fraud prevention, hosting, verification, warehousing, fulfillment, shipping, communications, and other operational services.

These providers support our operations; they do not replace BigSkyDeals LLC as the seller or merchant of record for your purchase. Contact ARYSEA™ directly for help with your order.

ARYSEA™ is intended only for adults aged 18 or older, or the legal age of majority in their jurisdiction if higher. You must meet the applicable age requirement and be legally permitted to purchase, receive, possess, and use the products you order.

We do not knowingly market to, sell to, or collect personal information from minors. Learn more in our Age Restriction Notice.

We may request verification when reasonably necessary to check age eligibility, prevent unauthorized transactions, or meet applicable legal or payment-provider requirements. If a check is needed, follow the instructions provided through the relevant verification process.

An order may be held or declined if required verification cannot be completed. If an order is cancelled after a payment has been taken, any applicable refund is handled under our published policies and applicable law. Do not email identity documents, full card numbers, or card security codes to customer support.

See our Privacy Policy for information about the handling of personal data.

Prices are shown and charged in U.S. dollars (USD), unless clearly stated otherwise. Review applicable taxes, shipping charges, discounts, and the final order total during checkout before paying.

All purchases are from BigSkyDeals LLC. The payment methods available for your order are shown at checkout. Third-party payment providers handle payment processing for BigSkyDeals LLC.

We do not ask you to send full card numbers or card security codes by email, phone, or customer-support message. Enter payment details only through the payment process provided at checkout.

Read our Billing & Payment Policy for more information.

Your statement may show ARYSEA™, BigSkyDeals LLC, or a payment-provider-approved abbreviation associated with BigSkyDeals LLC. The exact wording can depend on the payment method. Check any billing-descriptor notice provided at checkout or in your payment or order confirmation.

If you do not recognize a charge, email contact@arysea.com or call +1 (307) 999-9878 so we can investigate. You may also contact your bank or payment provider at any time.

We currently ship within the United States, subject to product and delivery-address restrictions described in our Shipping Policy. BigSkyDeals LLC uses a third-party fulfillment and dropshipping model: U.S.-based suppliers, warehouses, or fulfillment partners may ship your order directly to you on our behalf.

Items from one order may arrive in separate packages. BigSkyDeals LLC remains responsible for your order and is your contact for delivery, return, refund, and billing questions.

Review the shipping options and charges shown for your delivery address at checkout, together with our Shipping Policy. Order processing and carrier transit are separate stages; a processing estimate is not a delivery date.

If you need an item by a particular date or cannot find a delivery estimate, contact us before ordering. Shipping-label creation does not necessarily mean the carrier has received the package.

Whenever reasonably possible, orders are shipped in plain or neutral outer packaging without explicit product descriptions or adult-oriented branding. Shipping labels, warehouse procedures, and legal requirements may limit anonymity.

See our Shipping Policy for details.

Contact us as soon as you notice the problem. For damage, missing items, or an incorrect delivery, please report the issue preferably within 3 calendar days after delivery. Prompt notice helps preserve evidence. This is not an automatic cutoff for a valid claim: later reports and defects discovered later are reviewed in light of the circumstances, applicable law, warranties, and available evidence.

To help us investigate, include the information reasonably available to you:

• your order number and tracking number;
• a description of the issue and when you noticed it;
• photos of the affected item, its packaging, and any shipping damage;
• serial, lot, or manufacturer information, if relevant.

Retain the affected product and packaging where safe and reasonably possible while we review the issue. Do not send intimate images or photographs of a product in contact with your body. Let us know if requested evidence is unavailable.

Under our Returns, Claims & Customer Care Policy, a change of mind, personal preference, or ordering the wrong item generally does not qualify for a return or refund when the correct product was supplied without damage or defect. Keeping an item unopened does not by itself guarantee eligibility.

Intimate and hygiene-sensitive products also generally cannot be returned after opening, unsealing, use, testing, wearing, alteration, or direct body contact. These restrictions do not remove rights or remedies required by applicable law, including for a defective or incorrectly supplied product.

Contact us before sending anything back. If a return is authorized, we will provide the correct address, instructions, and any applicable deadline.

Yes, when required by applicable law or approved under our published policy. Depending on the issue, a resolution may include replacement, reshipment, a partial refund, or a full refund for the affected item, together with applicable shipping charges where required or appropriate. Store credit is offered only where accepted by the customer and legally permitted.

A product being ineligible for physical return does not by itself rule out a valid refund claim. Refund eligibility and the need to send an item back are assessed separately.

Approved refunds are generally issued to the original payment method. The time we take to initiate a refund is separate from the time your bank or payment provider takes to post it. Contact us for the status of your refund.

Contact us immediately if you need to cancel. Cancellation may be possible before an order enters processing or is submitted to a supplier or warehouse. Because processing can begin quickly, we cannot guarantee that we can stop an order.

If cancellation succeeds, an existing payment authorization will be voided or a captured payment refunded to the original payment method, as appropriate. Once an order has shipped, the applicable return and delivery policies apply. This does not limit cancellation rights required by applicable law.

Check the delivery location, household members, reception or mailroom, parcel lockers, and available carrier details. If the package is still missing, contact us promptly. We may review delivery scans, photographs, signatures, or other carrier records and help investigate what happened.

A delivered tracking status is part of the evidence we review. Any replacement or refund depends on the available evidence, the circumstances of the order, and applicable law.

Contact us before refusing or returning a shipment so we can explain the available options. Refusing delivery or sending an item back without authorization does not automatically qualify for a refund and can cause delays or additional costs where permitted by law and our published policies.

If a return is authorized, follow the address and instructions we provide. Your rights under applicable law remain unaffected.

Contact us promptly so we can investigate and help resolve the issue. If a formal payment dispute is opened, BigSkyDeals LLC may provide relevant order, payment, delivery, policy-acceptance, return, and customer-communication records to the applicable payment provider, financial institution, or card network.

Contacting us first is encouraged, but is not a condition for exercising your rights. Nothing in this FAQ limits your right to contact your bank or payment provider, dispute a payment, or seek remedies under applicable law.

We use personal information to operate the store, process and fulfill orders, prevent fraud, provide support, manage disputes, maintain security, and meet legal obligations. Our Privacy Policy also describes cookies, analytics, marketing communications, service providers, and the choices and rights that may apply to you.

Information may be shared with relevant payment, verification, fulfillment, shipping, hosting, security, communications, and professional-service providers as described in that policy.

Email contact@arysea.com or call +1 (307) 999-9878. We aim to respond within 1–2 business days, excluding U.S. public holidays.

Include your order number, the name and email address used for the order, tracking number if available, and a short description of the issue. Never send full card numbers, card security codes, passwords, identity documents, or bank-account credentials by email.