Frequently Asked Questions

ARYSEA™ is a U.S.-focused adult-only online retailer offering lawful physical products for intimate wellness, personal care, adult lifestyle, and related private use by consenting adults.

Some products and gift sets may include vibrators or other intimate accessories. Please review the individual product page for product contents, specifications, materials, instructions, and intended use.

ARYSEA™ sells physical products only. We do not provide pornography, escort services, dating services, live adult entertainment, subscription-based adult content, downloadable adult media, user-generated adult content, or digital adult media.

ARYSEA™ is owned and operated exclusively by BigSkyDeals LLC, a Wyoming limited liability company registered in the United States.

BigSkyDeals LLC is the sole store operator, seller, billing entity, merchant account holder, merchant of record, and primary customer-care contact for purchases made directly through ARYSEA™.

BigSkyDeals LLC
5830 E 2nd St, Ste 7000 #22169
Casper, WY 82609
United States

This is our business mailing address. It is not a retail location, warehouse, shipping origin, or product return facility.

Do not send products to this address without written return authorization and the correct return instructions.

Yes. BigSkyDeals LLC may use authorized third-party providers for payment processing, acquiring, fraud prevention, age or identity verification, website hosting, security, product sourcing, warehousing, fulfillment, shipping, analytics, communications, accounting, and other operational services.

These service providers support ARYSEA™ operations. They do not replace BigSkyDeals LLC as the seller, merchant of record, billing entity, or primary customer-care contact for ARYSEA™ orders.

ARYSEA™ is intended exclusively for individuals who are at least eighteen (18) years old, or the legal age of majority in their jurisdiction if that age is higher.

You must also be legally permitted to purchase, receive, possess, and use the products you order.

We do not knowingly market to, sell to, or collect personal information from minors.

For more information, please review our Age Restriction Notice .

Age or identity verification may be requested where reasonably necessary to confirm eligibility, prevent unauthorized transactions, reduce fraud, or satisfy applicable legal or payment-provider requirements.

An order may be reviewed, held, declined, or cancelled if required verification cannot be completed or if provided information appears incomplete, inconsistent, or unreliable.

If verification is required, follow the instructions provided through the applicable verification process.

Do not email identity documents, full payment-card numbers, card security codes, passwords, or bank-account credentials to customer support.

For information about personal-data handling, review our Privacy Policy.

Prices are shown and charged in U.S. dollars (USD), unless clearly stated otherwise.

Applicable taxes, shipping charges, discounts, and the final amount payable are displayed during checkout where applicable.

All purchases made directly through ARYSEA™ are sales made by BigSkyDeals LLC.

Available payment methods are displayed during checkout. Authorized third-party payment providers may process transactions on behalf of BigSkyDeals LLC.

Depending on the approved payment configuration, checkout may use a hosted payment page, secure redirect, embedded payment fields, payment widget, tokenization service, or another provider-approved payment process.

ARYSEA™ does not ask customers to provide full payment-card numbers or card security codes through ordinary email, telephone, or customer-support communications.

For additional information, review our Billing & Payment Policy .

Your payment statement may show ARYSEA™, BigSkyDeals LLC, or a payment-provider-approved billing descriptor associated with BigSkyDeals LLC and the applicable transaction.

The exact wording may depend on the selected payment method, payment provider, acquiring arrangement, and financial institution.

Where available, the expected billing descriptor is shown at checkout or in payment or order-confirmation materials.

If you do not recognize a charge, please contact us at contact@arysea.com or +1 (307) 999-9878 so we can review the transaction.

You may also contact your bank or payment provider at any time. Contacting ARYSEA™ first is encouraged, but it is not a condition for exercising payment-dispute or consumer rights available to you.

ARYSEA™ currently ships within the United States, subject to product, address, carrier, and destination restrictions described in our Shipping Policy.

BigSkyDeals LLC uses a third-party fulfillment and dropshipping model. Approved U.S.-based suppliers, warehouses, or fulfillment partners may ship products directly to customers on behalf of BigSkyDeals LLC.

Products from one order may arrive in separate packages. BigSkyDeals LLC remains your seller and customer-support contact regardless of which approved fulfillment provider or carrier physically handles a shipment.

Available shipping methods and applicable charges are displayed during checkout based on your order and delivery address.

Order processing time and carrier transit time are separate stages. A processing estimate or shipping-label creation does not by itself mean that the carrier has received the package or guarantee a delivery date.

If you need delivery by a particular date, please contact us before ordering.

For detailed information, review our Shipping Policy.

Whenever reasonably possible, ARYSEA™ orders are shipped in plain or neutral outer packaging without explicit product descriptions or adult-oriented branding.

Complete anonymity cannot be guaranteed. Carrier labels, required shipping information, warehouse procedures, transaction records, and legal or operational requirements may contain identifying information.

Contact us as soon as you discover the problem. For shipping damage or shortages, please report the issue preferably within 48 hours of receipt, based on the carrier's delivery information.

Prompt reporting helps us preserve evidence and coordinate with the applicable carrier, supplier, warehouse, or fulfillment partner.

The 48-hour reporting request is not an automatic cutoff for a valid claim or for rights required by applicable law.

Later reports, concealed shipping damage, and defects discovered after delivery will be reviewed based on the circumstances, available evidence, applicable warranties, relevant procedures, and applicable law.

To help us investigate, please provide the following where reasonably available:

• Your order number and tracking number.
• An itemized list of affected products and quantities.
• A description of the problem and when you noticed it.
• Photos of the shipping box, label, packaging, product, and visible damage where relevant.
• Serial numbers, lot numbers, or manufacturer information where relevant.
• Any relevant carrier or delivery information.

Please retain the affected product and packaging where safe and reasonably possible while the claim is being reviewed.

Tell us if requested evidence or packaging is unavailable so we can consider other available information.

Do not send intimate images or photographs of a product in contact with your body.

Change-of-mind returns are generally not accepted for intimate, personal-care, or hygiene-sensitive products, particularly after a product has been opened, unsealed, used, tested, worn, altered, or otherwise handled in a way that may affect hygiene, safety, product integrity, or resale suitability.

Ordering the wrong product, size, color, variant, or quantity generally does not qualify for a return or refund when the correct product was supplied without damage or defect.

Keeping a product unopened does not by itself guarantee return eligibility.

These restrictions do not remove valid rights or remedies for damaged, defective, incorrect, missing, or materially misdescribed products.

Contact us before sending anything back. If a physical return is authorized, we will provide the correct return address, Return Merchandise Authorization (RMA) information, instructions, and applicable deadline.

For full details, review our Returns, Claims & Customer Care Policy .

Yes, where a refund is required by applicable law or approved under our published policies.

Depending on the circumstances, an approved claim may be resolved through:

• replacement;
• reshipment;
• partial refund;
• full refund for the affected item;
• store credit where accepted by the customer and legally permitted;
• another appropriate customer-care remedy.

A product being ineligible for physical return does not by itself eliminate a valid refund claim. Return eligibility and refund eligibility are reviewed separately.

Approved refunds are generally initiated through the original payment provider and returned to the original payment method where supported.

The time required for ARYSEA™ to initiate a refund is separate from the time your bank or payment provider may need to post the transaction.

Contact us immediately if you need to cancel an order. Cancellation may be possible before processing begins or before the order is submitted to a supplier, warehouse, or fulfillment provider.

Because fulfillment can begin quickly, we cannot guarantee that an order can be stopped after processing has started.

If cancellation is accepted, an uncaptured payment authorization will be voided or a captured payment will be refunded as appropriate.

Once an order has shipped, the applicable shipping, delivery, return, and claims policies apply.

First check the delivery location, household members, reception or mailroom, parcel lockers, neighbors where appropriate, and any delivery information made available by the carrier.

If the package remains missing, contact us promptly. We may review tracking scans, delivery photographs, signatures, GPS-related carrier information, or other available carrier records.

A carrier status showing "delivered" is part of the evidence reviewed, but it does not automatically determine the outcome of every claim.

Any replacement, refund, or other remedy depends on the available evidence, circumstances, and applicable law.

Please contact ARYSEA™ before refusing delivery or returning a shipment to the sender.

Refusing a package or sending an item back without written authorization does not automatically qualify the order for a refund, replacement, store credit, or reshipment.

Unauthorized refusals or returns may cause delays and may result in reasonable shipping, handling, or restocking charges where those charges were properly disclosed and are permitted by applicable law.

Charges resulting from a verified error by BigSkyDeals LLC or its fulfillment provider will not be passed on to the customer.

Yes. Do not send a product to ARYSEA™, BigSkyDeals LLC, a supplier, warehouse, fulfillment provider, or another address without written return authorization.

If a return is approved, we will provide the appropriate Return Merchandise Authorization (RMA) number, return address, packaging instructions, and applicable deadline.

Return authorizations expire according to the period specified in the authorization. Our standard RMA validity period is described in the Returns, Claims & Customer Care Policy .

Contact us promptly so we can investigate the issue and help identify an appropriate resolution.

If a formal payment dispute or chargeback is opened, BigSkyDeals LLC may provide relevant order, payment, delivery, tracking, policy-acceptance, return, fraud-prevention, and customer-communication records to the applicable payment provider, financial institution, acquiring bank, or card network.

Contacting us first is encouraged because many billing and order issues can be resolved directly, but it is not a condition for contacting your bank or payment provider or exercising rights available under applicable law.

Personal information may be used to operate ARYSEA™, manage customer accounts, process and fulfill orders, arrange payments, prevent fraud, provide customer support, manage delivery and return issues, maintain security, and meet applicable legal and business obligations.

Relevant information may be shared with authorized payment, fraud-prevention, verification, fulfillment, shipping, hosting, security, communications, analytics, accounting, and professional service providers where reasonably necessary for their approved functions.

For details, review our Privacy Policy.

Customer support is available by email and telephone. We aim to respond within 1–2 business days, excluding U.S. public holidays.

Email: contact@arysea.com
Phone: +1 (307) 999-9878

For order-specific questions, please include:

• Your order number.
• Your name.
• The email address used for the order.
• The tracking number, if available.
• The transaction date where relevant.
• A clear description of your request or issue.

Never send full card numbers, card security codes, passwords, identity documents, or bank-account credentials through ordinary customer-support email.

Not every order or customer-care issue fits a standard scenario. Please contact us if your situation is unclear. We will review the available information and the applicable policies and determine an appropriate response.

This FAQ is a customer-friendly summary. The detailed terms governing individual matters are contained in the applicable ARYSEA™ policies.