We believe trust starts with clarity. Below you’ll find answers to common questions
related to returns, claims, and customer care.
If you need help with a specific order, please contact us at
contact@arysea.com.
We understand that situations can change. However, due to hygiene, safety, and privacy considerations, most products are not eligible for return once delivered.
These measures help protect all customers. If you’re unsure about a specific order, please contact us — we’re happy to review your situation.
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.
To help us assist you quickly, we may request:
To protect customer privacy and ensure safe handling of sensitive products, cash refunds are limited.
In many cases, we offer customer-friendly alternatives such as store credit, promotional vouchers, discounts on future purchases, or product replacement.
Limiting refunds allows us to maintain strict hygiene standards, protect customer privacy, and avoid lengthy payment disputes.
This approach often results in faster, smoother resolutions for our customers.
Please contact us within 48 hours of delivery if there is any issue with your order. Early contact helps us resolve matters efficiently.
Each request is handled individually, respectfully, and discreetly. Most cases are resolved amicably and directly, with customer satisfaction as our priority.
Absolutely. Privacy and discretion are core values at ARYSEA. All communication is handled confidentially, with no unnecessary disclosure of order details.
ARYSEA sells physical products only. We do not offer digital content, downloadable products, or electronic media.
Our team is always here to help.
Email: contact@arysea.com
Not every situation fits a standard scenario. If something feels unclear, please reach out — we’re happy to review your case individually and look for a fair solution.