Shipping, Claims & Returns Policy

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Order Fulfillment & Shipping

ARYSEA operates on a dropshipping model. All orders are shipped directly from our fulfillment partner’s warehouse to the end customer on our behalf.

Order Processing Time

Orders placed before 2:00 PM Pacific Time are shipped the same business day.
Orders placed after 2:00 PM Pacific Time ship the next business day.

Packaging & Sender Information

Shipments are sent in plain, neutral packaging (brown box or envelope).
No logos, branding, or product descriptions are included.
The shipping label may display either:
- ARYSEA’s business name and address, or
- the fulfillment warehouse address acting on our behalf.
No packing slip or invoice is included unless required for order processing.

This approach ensures maximum discretion and customer privacy.

Tracking & Delivery Confirmation

A tracking number is provided for every order.
Tracking details are generated once the order is invoiced and shipped.
Shipment confirmation is communicated via the issued invoice.
Delivery progress can be monitored using the provided tracking number.

Shipping Insurance & Lost Packages

All domestic shipments include basic carrier insurance coverage.
Coverage applies up to USD $100 per shipment.
For higher-value orders, additional shipping insurance is recommended.

Loss or Damage in Transit

In the event of loss or damage, an investigation is opened with the carrier.
Claims are handled directly by the shipper on our behalf.
Once a claim is completed and approved by the carrier:
- the cost of the item only is credited back (shipping fees excluded).
Claims resolution timelines depend on the carrier and may vary.

Buyer’s remorse is not covered under shipping insurance.

Delivery Issues & Product Claims

Claim Timeframe

End customers must report any issues within 48 hours of delivery, including:

damaged items,
missing items,
incorrect items.

Required Documentation

To process a claim, the following information is required:

clear photos of the issue,
order number or invoice number,
tracking number (if applicable).

Resolution Time

Claim resolution depends on the carrier and may take up to two (2) weeks or longer.

Returns & Replacements

Hygiene & Safety Policy

Due to strict hygiene and health safety standards, many products are non-returnable once delivered.

Products that:

are opened,
unsealed,
used,
or exposed to bodily contact or external substances
cannot be returned or resold.

This policy exists to protect the health and safety of all customers.

Defective or Damaged Items

If a product is defective or damaged, an RMA (Return Merchandise Authorization) will be issued.
The item may be collected or returned to the warehouse as instructed.
Upon receipt, the item will be replaced promptly.
If a replacement item is also found to be defective, it will be replaced again at no additional cost.

Buyer’s Remorse Returns

Requests must be made within 48 hours of delivery (extensions may apply depending on the situation).
The customer is responsible for return shipping.
Returned items must be sent directly to the warehouse using the provided RMA details.
Returned items are subject to a restocking fee, unless the return is due to an error on our side.

If an error occurred during fulfillment, no restocking fee applies.

Alternative Resolution & Customer Care

While certain items are non-returnable for hygiene reasons, we understand that individual situations may vary.

In appropriate cases, and at our discretion, we may offer:

a store credit, or
a significant discount on a future purchase.

This approach allows us to maintain strict safety standards while ensuring fair and respectful customer service.

Contact & Support

If you have questions regarding shipping, claims, or returns, please contact us:

Email: contact@arysea.com

We are committed to discretion, transparency, and customer trust.