Token of Trust — FAQ
We believe trust starts with clarity. Below you’ll find answers to common questions
related to returns, claims, and customer care.
If you need help with a specific order, please contact us at
contact@arysea.com.
Can I return a product if I change my mind?
We understand that situations can change. However, due to hygiene, safety, and privacy
considerations, most products are not eligible for return once delivered.
These measures help protect all customers. If you’re unsure about a specific order,
please contact us — we’re happy to review your situation.
What if my order arrives damaged or incorrect?
If your order arrives damaged, incomplete, or incorrect, please contact us
within 48 hours of delivery.
To help us assist you quickly, we may request:
- clear photos of the issue,
- your order or invoice number,
- tracking information (if applicable).
Do you offer refunds?
To protect customer privacy and ensure safe handling of sensitive products,
cash refunds are limited.
In many cases, we offer customer-friendly alternatives such as store credit,
promotional vouchers, discounts on future purchases, or product replacement.
Why are refunds limited?
Limiting refunds allows us to maintain strict hygiene standards, protect customer
privacy, and avoid lengthy payment disputes.
This approach often results in faster, smoother resolutions for our customers.
How long do I have to report an issue?
Please contact us within 48 hours of delivery if there is any issue
with your order. Early contact helps us resolve matters efficiently.
How are customer issues handled?
Each request is handled individually, respectfully, and discreetly.
Most cases are resolved amicably and directly,
with customer satisfaction as our priority.
Is my privacy protected?
Absolutely. Privacy and discretion are core values at ARYSEA.
All communication is handled confidentially, with no unnecessary disclosure
of order details.
What products do you sell?
ARYSEA sells physical products only.
We do not offer digital content, downloadable products, or electronic media.
How can I contact customer support?
Our team is always here to help.
Email: contact@arysea.com
What if my situation is unusual?
Not every situation fits a standard scenario.
If something feels unclear, please reach out — we’re happy to review your case
individually and look for a fair solution.
For safety and privacy reasons, most products are not eligible for return once delivered.
Claims must be reported within 48 hours of delivery.